PAYMENT, DELIVERY & RETURNS

Payment

The Wholistic Equestrian accepts payment via credit card and bank transfer. All prices are shown in AUD and include GST.

Orders will not be dispatched until full payment, including postage has been received.

Delivery
Postage is via Australia Post. Upon completion of cleared funds, your order will be dispatched within 3 business days for herbal products and ready-made WholistiBEAD sets, Bach Flower Remedies will be posted express shipping within 24 hours of consultation and custom made WholistiBEADS will be shipped within 2 weeks of finalising your design. Depending on location, your order may take 2-14 days to arrive.

Delivery of herbal products is not available internationally. All other products are.

Intended Use
All products are intended for use in horses or dogs and as specified in the product information of each particular product.
Bach Flower Remedy products are also intended for use in humans as specified in the product information of each particular product.
All products are packaged in Australia and intended for sale within Australia only.

Guarantee
We take great pride in our products and service. If you’re not happy with the product or service you have received please contact us immediately so that we may rectify the situation.

Returns Policy
We are positive you will be delighted with your purchase from The Wholistic Equestrian. However, if the product is incorrect or faulty please contact us for a replacement or exchange. The Wholistic Equestrian must be notified within 5 days of receipt of product, no claims will be acknowledged after this time. To be considered for replacement or exchange, all product packaging must be unopened and show no signs of damage or tampering. The item must be returned within 14 days of notifying The Wholistic Equestrian. Once the returned product has been received we will issue a replacement or exchange.

Postage for returned goods is at the customers’ expense. It is recommend that the customer requests proof of posting as The Wholistic Equestrian will not be held liable for goods lost in transit. The customer is responsible for all postage costs including reissuing costs. Initial postage costs will not be refunded unless the return is a result of our error.

How to Return Goods
If you need to return an item, please contact The Wholistic Equestrian via email

Work with Amanda to design your very own custom made WholistiBEADS!

A $30 deposit is required at the time of submitting your custom made WholistiBEADS order form. Once your WholistiBEADS are complete, an invoice will be sent for the remainder of the cost and payment must be received before your WholistiBEADS will be posted.

Here’s How it Works

Complete our custom made WholsitBEADS order form by following this link
From the information you have provided, Amanda will email you photos of available options that suit your design
Once you have agreed upon colours, pendants and any gemstones, Amanda will design your custom made WholistiBEADS
When the final design is agreed upon, Amanda will make your custom set and post it to you within 5 business days

Rest assured no two sets are the same when made specifically for you and your horse.

Please be aware that any requests to change colours, designs or gemstones may incur extra costs.

Custom made sets range from $75 to $120, the most expensive sets are made completely with gemstones, no acrylic beads are used. Each set will be priced individually to reflect your chosen design.

WholistiBEAD prices are inclusive of postage and handling within Australia. International shipping is available, postage fees apply, these vary based on your location.

We can’t wait to see your horse in their WholistiBEADS!

If you have any questions please contact us.

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